Mazda owners plagued by malfunctioning infotainment systems are now eligible for meaningful relief thanks to a class action settlement in Duffy, et al. v. Mazda Motor of America, Inc., Case No. 3:24-cv-00388-BJB (W.D. Ky.).
The settlement resolves claims that Mazda knowingly sold vehicles with defective Mazda Connect infotainment systems that froze, crashed, or disabled key features such as the backup camera, Bluetooth, and navigation.
The most significant benefit? A free 24-month warranty extension that applies automatically—no paperwork required.
Eligible Mazda Vehicles
The settlement includes certain model years for the following vehicles, all equipped with the Mazda Connect system:
- Mazda2 (2016–2022)
- Mazda3 (2014–2018)
- Mazda6 (2016–2021)
- CX-3 (2016–2021)
- CX-5 (2016–2020)
- CX-9 (2016–2020)
- MX-5 Miata (2016–2023)
To check if your vehicle qualifies, visit the official settlement website at www.MazdaInfotainmentSettlement.com. A free VIN lookup tool is available.
Automatic 2-Year Warranty Extension
The most valuable aspect of the settlement is the automatic 24-month warranty extension on the Mazda Connect infotainment system. This extended warranty covers critical components, regardless of whether the original factory warranty has expired.
What the Extended Warranty Covers
- Connectivity Master Unit (CMU): The central control unit for Mazda Connect. The warranty covers replacement or repair if the CMU malfunctions.
- Software Updates: Ongoing system updates intended to fix freezing, reboot loops, or other software-related issues.
- Dealer Labor Costs: Warranty repairs performed at authorized Mazda dealerships are fully covered, including labor.
When the Warranty Begins
- If your vehicle’s original warranty has not yet expired, the 24-month extension begins once your original warranty ends.
- If your vehicle’s warranty had already expired before February 17, 2025, the extended coverage starts on February 17, 2025, and continues through February 17, 2027.
No Action Required
Eligible vehicle owners do not need to file a claim or submit any forms to receive this benefit. The warranty extension is applied automatically to all covered vehicles.
How to Use the Warranty Extension
If your infotainment system freezes, crashes, or malfunctions:
- Bring your vehicle to an authorized Mazda dealership.
- Provide your VIN and let the service team know your vehicle qualifies for the extended warranty under the class action settlement.
- Ensure the dealership is aware of Mazda’s service guidance related to this issue (refer to Service Alert SA-011/20 if needed).
Proof of Eligibility
Your VIN will indicate whether your vehicle qualifies. It’s a good idea to bring your vehicle registration and ID just in case.
Reimbursement for Past Infotainment Repairs
In addition to the extended warranty, the settlement also offers reimbursement for out-of-pocket expenses for those who previously paid to fix Mazda Connect problems.
What Is Covered
- Repairs to the CMU, infotainment display, backup camera, or system software
- Replacement of SD cards or other Mazda Connect components
- Repairs performed at independent shops (up to $1,750 per vehicle, subject to labor rate limits)
Reimbursement Requirements
- Repairs must have occurred before February 17, 2025.
- Submit a completed claim form and proof of payment (e.g., receipts or repair orders).
- Reimbursement claims must be submitted by August 1, 2025.
Important Settlement Deadlines
| Action | Deadline |
|---|---|
| Submit reimbursement claim | August 1, 2025 |
| Opt out of settlement | July 2, 2025 |
| Object to settlement terms | July 2, 2025 |
| Final approval hearing | July 28, 2025 |
How to File a Reimbursement Claim or Get More Information
To submit a claim, check your eligibility, or learn more:
Website: www.MazdaInfotainmentSettlement.com
Phone: 1-844-552-0064
Email: info@MazdaInfotainmentSettlement.com
Mailing Address:
Mazda Settlement Administrator
PO Box 91494
Seattle, WA 98111
Final Thoughts
If you own or lease a covered Mazda vehicle, the automatic 2-year warranty extension offers valuable peace of mind at no cost. It covers repairs and software updates for common infotainment failures, without requiring you to file a claim. For owners who already paid for repairs, the reimbursement option adds another layer of financial relief—but action must be taken before the August 1, 2025 deadline.
This settlement ensures that Mazda owners receive meaningful protection against known defects in the Mazda Connect system, whether or not they’ve experienced issues yet. Be sure to check your eligibility and take advantage of this important legal remedy.
